My wife and I came to your dealership yesterday for some minor service on our G37x and to drive an M37x. Our service experience with Jeffrey was very pleasant as was our test drive. The test drive was very enjoyable and informative, plus Ross took us on a great road for the drive.
We will be in the market for a 2013 car at the first of the year. However, we might commit a month or two before that if a transaction similar to our G37x were to appear.
"We had our 2010 G37x in for minor scheduled service. We also test drove a new M37x. The experience from both the sales and service departments was very friendly and professional. My wife and I have had several new cars in the past ten years and have not returned to any of those dealerships. We are definitely considering another Infiniti from Infiniti of Ann Arbor."
Sean- thanks for everything you did to make my transition into my 2012 Infiniti a smooth one. I really do appreciate the efforts you made, and I tell all of my friends that you and your team are the reason I drive to Ann Arbor instead of two minutes down the road to get my lease.
So who can I tell – who do you report to-.. I really do want to tell someone about my great experience.
I do love the car, - the color, the wheels, the ride… its great… and I get almost daily compliments.
Thanks again for everything. If you are ever in the Pleasant Ridge area let us know, we would love to have you come by or buy you drinks!
I wanted to take this opportunity to tell you, Sean and everyone else at Infiniti of Ann Arbor what an outstanding job you did with respect to our car purchase and delivery. I normally dread buying a new car because of the "usual" behavior of sales people at the dealership. However, you were an absolute pleasure to deal with and a gentleman in every way. I unquestionably would recommend Infiniti of Ann Arbor and you to my friends and business associates. From start to finish, we had an awesome experience and we look forward to working with you and everyone at the dealership for many years to come. Hopefully this is the first of many Infinitis that we will buy from you.
After picking up my wifes bday gift I find myself writing one more Email.
GREAT JOB! All promises were kept and I could not be more impressed with the way you conduct yourselves.
You people do something that unfortunately has been lost, that is stand behind your word.
Thanks for everything.
Sir, I write this letter not to complain but to praise!! Over the weekend my wife and I were at the Lexus dealership when I lost my head and decided to look into a newer car for my wife's birthday(60). I saw the car that I knew she would love . I spoke to a salesman about my situation, ( payment needs, amount owed on our 2005 ES and so on). He told me that after talking to the finance manager that he felt confident with this deal. I made it clear that I was not, but was willing to let him try. So Monday, after work, I drove from my home to pursue this deal. When I arrived my car was given to someone to appraise. When my sales person returned I could tell by the look on his face there was a problem. Not surprising to me. He told me that he would have to call me later to which I responded, "feel free" but I didn't feel at all comfortable.
The Great News is that as I was leaving I looked across the driveway and there it sat, your Infinity dealership so I made the call. The phone was answered promptly by a very pleasant young lady who connected me to Andy Campbell. I then began relaying my interesting day. After listening patiently to me, he very politely asked if he could call me back. He was given my home phone number, we hung up and I waited. No more than 20 minutes passed when Sean Kass called me and made it clear he was going to do his utmost to try and make this work!!!!
I drove back and began one of the most professional, pleasant car buying experiences that I can remember. Sean and his staff went way above and beyond all my expectations.
I tell you all of this because I feel that it is important that you hear about the outstanding group of people that represent you! As my experience proceeds with what Sean promised ,I have become completely satisfied with the professional that he is, and look forward to a continuing relationship with your company.(THIS IS MY THIRD PURCHASE)